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Q: Am I required to make my property available to Section 8?
A: No, in the state of Texas, landlords have the right to choose.
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Q: Are you licensed?
A: Yes, Texas requires a Brokers License to manage rental properties.
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Q: Can I reach you after hours?
A: Yes, several team members monitor the tenant calls and act on emergencies.
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Q: Can you put the money directly into my account?
A: Yes, all landlords are paid within 72 hours after the tenant check has cleared via EFT (electronic fund transfer).
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Q: Do I get to see the lease or sign it?
A: Leases are signed by NewGen Properties and uploaded into the Owner Portal.
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Q: Do you sell real estate too?
A: Yes, we have a variety of licensed realtors.
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Q: How and when do I get my checks?
A: You will receive them electronically, within 72 hours of tenants good funds.
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Q: How is rent collection handled?
A: Tenants pay through a tenant portal on our website.
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Q: How long of a lease do you sign?
A: Anywhere from 12-24 months.
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Q: How much security deposit do you charge the tenant?
A: One months rental rate.
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Q: How soon can you start managing my property?
A: Within 1 hour after the paperwork has been completed.
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Q: What type of properties do you manage?
A: We specialize in Single-family properties, condos, townhomes, duplex’s, and quads.
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Q: What type of reports do I get and how often?
A: P&L reports as well as rental owner statement are available to landlords 24-7 through the owner portal “reports” page.
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Q: Who holds the tenant security deposit?
A: NewGen Properties holds funds in a trust account for the tenants.
